Terms of service

Who we are

The Iudara website and platform are operated by [to be confirmed: registered company name], a company registered in [to be confirmed: country of incorporation] under registration number [to be confirmed: company registration number], with its registered office at [to be confirmed: registered office address]. In these terms, "Iudara", "we", "us" and "our" refer to that company.

What the service is

Iudara has two parts, and different terms apply to each.

The platform. A subscription workspace in which a licensed or applying gaming operator can manage licenses and renewals, obligations, recurring compliance checks, policies, evidence, documents, regulatory returns and deadlines, key-function people, third parties, risk registers, audits, and billing. The platform records, schedules, and surfaces this information; it does not file anything with a regulator on your behalf unless we have separately agreed to do so as part of an advisory engagement.

Advisory services. Licensing and compliance work carried out by our advisory team under a separate written engagement — for example preparing and running a license application and shepherding it through regulator review. The scope, fees, and deliverables of any advisory engagement are set out in that engagement document, which prevails over these terms where the two conflict.

Not legal advice

Iudara is a compliance and licensing consultancy, not a law firm, and nothing on this website or in the platform is legal advice. Jurisdiction guidance, requirement matrices, document templates, checklists, timelines, and the output of the jurisdiction finder are general information to help you plan. They are not a substitute for advice from a qualified lawyer in the relevant jurisdiction, and they do not create a lawyer-client relationship.

Regulatory requirements change. We work to keep published material current, but you remain responsible for your own regulatory compliance and for verifying anything you rely on with the relevant regulator or your own advisers.

Accounts and access

Platform accounts are created by invitation. An administrator at your company, or a member of the Iudara team acting on your instruction, invites a named individual by email; that person sets their own password through the invitation link. Accounts are personal — do not share credentials, and tell us promptly if you believe an account has been compromised.

Access within the platform is governed by roles and permissions. You are responsible for the roles you assign to your own people and for removing access when someone leaves. Multi-factor authentication is available and can be enforced; we strongly recommend it for every account that can reach client documents.

External auditors may be granted access to a defined set of your documents through a time-limited link. Those grants are issued on your instruction, can be revoked at any time, and stop working once revoked or expired.

Your data and content

You keep ownership of everything you upload to or create in the platform — documents, evidence, policies, records, and the personal data of your people and beneficial owners. You grant us the rights we need to host, process, back up, and display that material in order to provide the service to you.

You confirm that you have a lawful basis for giving us any personal data about other people, and that you have told them their information will be processed by a service provider on your behalf. How we handle personal data is described in our privacy policy. Where we process personal data on your instructions we do so as a processor, and a data processing agreement applies: [to be confirmed: whether a signed DPA is in place and where clients obtain it].

Acceptable use

You agree not to:

• use the service to break the law, or to help anyone else do so — including gambling, anti-money-laundering, and sanctions law;
• upload material you have no right to upload, or that is malicious, or that infringes someone else's rights;
• upload knowingly false or misleading information for submission to a regulator;
• probe, scan, or attempt to breach the security of the platform, or attempt to reach another company's tenant;
• scrape, resell, or redistribute our published jurisdiction material, templates, or requirement matrices as a competing product;
• circumvent usage or rate limits, or use automated means to place unreasonable load on the service.

Security researchers are welcome. Please report findings to the address published at /.well-known/security.txt rather than testing against live client data.

Fees and payment

Platform subscription fees and advisory fees are set out in your order form or engagement document. Invoices are issued through the platform and are visible to your billing users. Payment terms are [to be confirmed: payment terms — days from invoice date], and late payment is handled as follows: [to be confirmed: late-payment interest / suspension policy]. Unless your order form says otherwise, fees are exclusive of VAT and any other applicable taxes.

Availability, changes, and support

We aim to keep the platform available continuously, but we do not currently commit to a contractual uptime figure. Any service-level commitment is [to be confirmed: uptime/SLA commitment, if any]. We may take the service down for planned maintenance and will give reasonable notice where we can.

We improve the platform continuously and may change features. We will not make a change that materially reduces the core functionality you are paying for without telling you first. Response times quoted on our contact page are targets for general enquiries, not contractual service levels.

Intellectual property

The platform, its software, design, and our published compliance material — jurisdiction playbooks, requirement matrices, document templates, check libraries — remain our property or that of our licensors. Your subscription gives you a non-exclusive, non-transferable right to use them for your own compliance purposes for as long as your subscription lasts. Documents you generate from our templates and populate with your own information are yours to use and to file.

Confidentiality

Each of us will keep the other's confidential information confidential and use it only to perform or receive the service. Your compliance records, documents, and regulatory correspondence are your confidential information. This obligation does not apply to information that is public through no fault of the receiving party, was already lawfully held, or must be disclosed by law or by a regulator — in which case we will tell you unless we are prohibited from doing so.

Warranties and disclaimers

We will provide the service with reasonable skill and care. Beyond that, and to the fullest extent the law allows, the platform is provided as is: we do not warrant that it will be uninterrupted or error-free, that published jurisdiction material is complete or current, or that using Iudara will result in a license being granted. Licensing decisions are made by regulators, not by us.

Liability

Neither of us excludes liability for anything that cannot lawfully be excluded — including fraud, and death or personal injury caused by negligence. Subject to that, our total liability arising out of or in connection with the service is capped at [to be confirmed: liability cap], and neither of us is liable to the other for indirect or consequential loss, loss of profit, loss of business, or regulatory fines imposed on the other party, except as follows: [to be confirmed: carve-outs from the liability cap, if any].

Term, termination, and getting your data back

Your subscription runs for the term stated in your order form and renews as described there. Either of us may terminate for material breach that is not remedied within [to be confirmed: cure period] of written notice. Notice periods for termination for convenience are [to be confirmed: notice period for termination for convenience].

After termination you can export your documents and records for a limited window before the account is closed. That window, and the point at which we delete or archive your data, is [to be confirmed: post-termination data-retrieval window and deletion timing]. Some records may be kept longer where we are required to keep them — see the retention section of our privacy policy.

Changes to these terms

We may update these terms. The date at the top of this page always shows when they last changed, and previous versions are recoverable from our published change history. Where a change materially affects your rights we will give you reasonable notice by email to your account administrators before it takes effect.

Governing law and disputes

These terms and any dispute arising from them are governed by the law of [to be confirmed: governing law], and the courts of [to be confirmed: jurisdiction for disputes] have exclusive jurisdiction. Before starting proceedings, both of us agree to try in good faith to resolve the dispute by escalation between senior representatives.

Contact

Questions about these terms can be sent through our contact page or to [to be confirmed: legal/contract contact address]. Security reports go to the address in security.txt.